The two sockets on the wall on the RHS are telephone sockets. in Networking and WiFi Sunday; No Virgin Media Wall socket . There is no additional slot. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Hello VLNeedham. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Or if the other end of the white cable is in a more useful. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. 4. Everything is converted to specialised triple screened coaxial cable. (I did this video to help/guide new engineer as I did not find any for my self when I started. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Excludes broadband faults and broadband network outages. Or if the other end of the white cable is in a more useful. No, any cables within the house can be touched as much as the householder wants to touch them. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. I can’t find a wall socket anywhere that matches those indicated by virgin. VM BB TV Landline. RedTomato said: I removed my Virgin cable about a month ago. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. I have only got one rectangular shaped white socket (Shown as below) but it seems old. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. on 15-02-2022 10:03. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. Most of our customers receive their bills via E-billing. Being connected to the internet is one of the most important modern essentials in 20. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. It should look similar to the integrated wall socket on Picture 3. Then connect this to the right side port of your Virgin Media wall outlet. It is likely you will be waiting a few days. Most QuickStart kits have just 6 cables, connectors and powerlines to. Chris. I was sent the pack as. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). Reply. 2. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The cable could be hidden within, or behind, furniture. virgin media internal wall box. Tudor. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. The top “capped” one is marked FM & has been disused since cable went digital. Damaged Wall socket. Tudor. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart, set up and connections yesterday; Just moved in I need help in QuickStart, set up and connections Wednesday; Wall socket cable does not fit in QuickStart, set up and connections TuesdayOnce you have the adapter, you can use it to plug your phone into your hub. If no. Quickstart is the quickest and easiest way to setup our services. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. For more. I have received my quick start-up kit. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The cable could be hidden within, or behind, furniture. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. There are two empty wall sockets but the cable doesn’t fit into either. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. My Virgin wall socket just have phone line, didn’t get. • Check the connection is tightly connected, it will make a 'click' noise. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 5K. The top “capped” one is marked FM & has been disused since cable went digital. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you don't have the cabling then call the pre-installs team on 0800 052 1734. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. Save £105. Thanks for posting, welcome both to the community and also Virgin Media. After 5 days, your old Hub will. Connect to the Virgin TV box. 168. Everything is converted to specialised triple screened coaxial cable. For into also image of the type of. Crazy! They must be made of money. 2. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. kirbyp4. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. 0 Kudos Reply. Virgin Media Super Hub 3. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. . I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Tudor. You can also check for a loose cable as not all properties have a socket. Call the pre-installation and delivery team on 0800 052 1734. Push the white cable (from the old Hub) into the back of the new Hub. Hi all, I’ve just received the set up bundle for virgin media after transferring from sky. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Some properties do not have a wall socket, only a cable. But I have actually managed to get through to the technical team over chat. Once connected it directly to a hub, a little bit loose, but then interne. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Went outside and there appears to be nothing on the other side (maybe removed). You should see a welcome screen, then the Virgin Media start up screen. • Connect the power supply to the back of the new box, then switch on at the wall. But I have no Virgin Media Wall socket in my house. We would like to show you a description here but the site won’t allow us. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 8 KB Views: 54. Browse. self install. on 04-02-2023 11:17. on 07-09-2022 19:28. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. pentagon-shaped device that plugs into a wall socket and has an. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Just joined. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. You'll need to check that your TV box is connected correctly. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The first thing is to start making alternative arrangements for your internet connectivity. I found this which seems to be - 5282154. #2. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Virgin Media; My Virgin Media; Shop; Help;. I'm a Very Insightful Person, I'm here to share knowledge. You should see a cable going through the wall and if you trace this inside, you should get the cable. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I need to arrange for an engineer. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. I am happy to help with this. #2. There are 10 types of people: those who. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. My options are . Either extend the disconnection date of your current provider, or put something else in place for the intervening time. James-30 wrote: ». on 23-10-2022 13:36. Virgin Media. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 4. I don't have a virgin media wall socket and this is stressing me out. Virgin Mobile. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. . Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. See full list on internetispinfo. Tudor. Virgin Media; My Virgin Media; Shop; Help;. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. 1 Mar 2016. From there it is going into the white distribution amplifier. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. The wall box may be branded with the logos of an old cable TV company (not VM). #12. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Options. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. Should’ve checked this before I ordered. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. TV 360 and home phone. #12. Just had the Hub 3 delivered for Quickstart. You need a Virgin Media wall socket to connect to their broadband services. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. Hi, Same problem here. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. ; If the TV box is connected to the Hub, make sure the. The multimedia socket has a coax options as does the virgin media socket. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Feb 22, 2022. Forum; Apps. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Tuning in. Options. Sometimes there is no wall box, just a trailing cable. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. For any new customers joining now and taking a VM landline as part of the package, it would not be used as the VM landline connection is now provided from the back of the VM hub (via the TEL1 socket and an adapter which allows an ordinary telephone to be plugged in there). Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. With any other modem this would be a connection from the telephone system which would also come from a wall socket. You can choose from a variety of wall socket types, depending on your needs. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. We would like to show you a description here but the site won’t allow us. Security matters. Go to solution. Stay safe online. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi mariz2198, thanks for posting and welcome to our community. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. on 17-12-2022 10:39. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Apologies for any cabling issues. 3 weeks ago. . These enter my house via an air brick/vent very close to. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections Sunday1 ACCEPTED SOLUTION. All the wall. . I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Sign in . New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. -a power cable for the hub's adapter. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). 100. But I have no Virgin Media Wall socket in my house. I have looked everywhere but can't seem to find one. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Re: No virgin media wall socket. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. on 12-09-2023 19:31. (and up the wall). sophieboulter1. Checked every. Connect the Hub’s power cable with the blue tab. I'm currently renovating my living room, including the electrics. They may be helpful if you are having trouble connecting to the. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Hello, I'm trying to set up my Virgin Media broadband. on 28-10-2022 17:29. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin Media Wall Sockets: Do I Need One? Your answer is definitely yes. Thanks again. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. That is a Virgin telephone socket. Home Phone. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. your Virgin Media phone, or 0345 454 1111 from another network. My wall - 5351271. 01-02-2023 10:59 - edited 01-02-2023 11:00. on 03-08-2020 18:05. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. I can't find an internal wall socket. 3 minutes ago. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Browse Virgin Media Virgin Media Community. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Discover first hand everything Virgin Media has to offer Drop into any Virgin Media Store today to experience a world of TV entertainment, mobile and superfast broadband first hand. But the metal isolator box looks like it might be the wrong way around. nor can I find a external brown box. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Vonage 2nd line. The white. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). But the wall socket, I cannot attach the wall socket with Isolator Cable. My understanding is you can only get the quick start kit if the house has had VM in the past. 3 weeks ago. No vm wall socket. Reply. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. These are the parts I could find, they were screwed into the end on the coaxial cable. Hi there , welcome to our forum and thanks for your post. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Options. A photo would be helpful if possible. we’ve just moved in to our new house. I just got Virgin Media kit and read all information carefully and checked - 5200805We would like to show you a description here but the site won’t allow us. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. Browse Virgin Media Virgin Media Community. Is there likey to be any problem with this, such as degraded of weaker quality or speed. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Mobile Your Account. £ 9. Virgin Media uses a unique cable network that requires a specific type of. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Two virgin media wall sockets, only one required in QuickStart,. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. All forum topics; Previous topic; Next topic; 14 REPLIES 14. RedTomato said: I removed my Virgin cable about a month ago. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Now to my Issue: I opted for the self-installation ki. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have received my quick start-up kit. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. VM BB TV Landline. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . Make sure any HDMI or SCART cabling is also tightly connected. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Re: I need a wall socket. Take a look outside where the incoming cable is. Step 4. So that, buyer must be prepare for this. Hi there I moved house with my family and we wanted to move to Virgin Media. Step 2. Typically the OMNI box containing the ONU stays put and coax cables are run to where ever you would prefer the Hub and / or TV equipment to be located in and around the home. Trouble shooter. Account - Mobile. That is the correct fitting, it should push on unless its too loose inside the large housing. You'll need to check that your TV box is connected correctly. You should be able to do it on a call to CS. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Look for the omnibox outside and trace the cable inside. I'm sorry to hear about the missing wall socket. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Manage Your Account. Is it necessary to plug the cable to socket for having wifi, if so what can I. Virgin Media. The cables won’t attach to the wall socket which looks mangled. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. 132Mb average speed. Stream from Virgin Media. The old owners of the house had virgin media - 5381338. You dont need a new router just for the test the Computer will connect directly. Actually it is not a box it is just a cover to cover up the splitter behind it. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday;My QuickStart for Hub 3 arrived. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. 12-10-2022 18:51 - edited 12-10-2022 18:59. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Virgin Mobile. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. There should be a screw F socket on the bottom where the cable is now just pushed onto. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Learn more. Virgin Media services are only available in eligible Virgin Media network areas. VM don't use fibre inside the property. I'm a Very Insightful Person, I'm here to share knowledge, I don't.